Allows our clients to enjoy individual service to suit their individual circumstances. As we treat no two clients the same, we ensure each repair process is as individual as the client themselves. This ensures a successful outcome for each client and their repair process

1. Obtain Key Information
To maximize The Communication Flow Between The Relevant Parties We Require;
Names, Addresses, Telephone and e-mail contacts,
Insurance company, Claim Number, Loss Adjusters
Reference No,, Circumstances of Claim. Family
considerations if any, Contact the insured within 24 Hours

2. Thorough Site Inspection
To Provide An Accurate And Thorough Assessment Of The Works Required We Will;
Inspect the damage, create scope of works, discuss any special requirements with the insured, photos, take measurements of any specific items

3. Detailed Report Submission
We Commit To Providing A Detailed Report;
Within 7 days of receiving request, submit detailed report / specification / quote as required for consideration

4. Jobs Under $5000.00
We follow The Process Our Loss Adjusters And Insurers Outline Which includes;
Mail-out within 24 hours of receiving go ahead from insurer a Authority to Proceed form along with a copy of the specification and an invoice for the excess if applicable.

5. Jobs Over $5000.00
For Jobs Over $5000.00, We Follow The Same Procedure As For Jobs Under $5000.00;
Once the authority is received from the insured, we then draw up appropriate contracts, organise for the plans, building permits and Home Owners Warranty Insurance as required. When these are received, forward a copy to the loss adjuster / insurer.

6. Obtain Work Materials
Once We have obtained The Authority To Proceed And The Applicable Excess It Is Our Policy To;
Contact the insured and advise the lead time of the materials and an approximate start date. Obtain from insured the most suitable times for the trades to attend. Keep the insured advised if there is any delay.

7. Workflow and Milestones
In Order To Manage The Expectations Which Is Key To The Overall Experience We;
Advise the customer the materials are available; arrange a time to begin the work weather permitting and outline workflow and milestones.

8. Fortnightly Status Reports
We Understand our Insurance And Loss Adjuster Partners Need To Obtain Feedback And Our Important Role In Providing Them With An;
Update of the progress of the claim including lead times, issues that have been encountered, expected completion date.

9. Obtain Customer Release
At 4Dimensions We Ensure We Do Everything To Satisfy Our Customer. We Will Obtain The;
Certificate of Satisfaction on completion of the works in the required format. Once received, forward to loss adjuster along with invoice on completion of works.

10. Thank You Card
In Order To Express Our Appreciation;
we send each of our customers a thank you card for their patience and understanding during this challenging time